Terms & Conditions

This website is owned by Realness Holdings Pty Ltd (ABN 39 605 059 416) t/as the hangover.clinic (“the hangover.clinic“) of 18 Pelican Street, Surry Hills NSW 2010 Australia. Throughout these terms and this website, the terms “we”, “us”, “our” refer to the hangover.clinic and any of our affiliated companies (as relevant). If you use our website, you are agreeing to be bound by the terms listed below and any other laws or regulations which apply to this website.

We have the right to revise and amend these terms and conditions from time to time. If any provision of these terms is held void, unenforceable or illegal, that provision will be severed, and the remaining provisions will have full force and effect. If a dispute arises regarding these terms, the laws of New South Wales, Australia, will apply. In relation to any such dispute, you agree to submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia.

Part 1 – Online Shop Terms of Use

Booking Cancellations

Unless otherwise agreed by us, bookings may only be cancelled on at least 48 hours notice of the scheduled service time.

Refunds

We may, in our discretion, withhold or refund any amounts paid in respect of bookings cancelled within 48 of the scheduled service time, or credit such amounts towards future services. Any amounts paid in respect of ‘no-shows’ without prior notice will be retained by us. No refunds will be available in respect of services once the service has been delivered.

List prices

Prices for services or products offered by the hangover.clinic will be as quoted on our site from time to time (inclusive of GST), other than in cases of manifest or obvious error. We may change our pricing at any time, although this will not affected orders which have already been accepted by us.

Minors

The hangover.clinic does not accept any bookings for or on behalf of any individual below the age of 18. Any treatments booked by or on behalf of any individual below the age of 18 will be cancelled, and subject to cl X, a refund will be provided to the credit card used to book the service.

Online orders and booking

All orders and bookings made via www.hangover.clinic are subject to acceptance by us. We can accept or reject an order or booking at any time.

You acknowledge that the treatments provided by the hangover.clinic are administered by medical professionals, who reserve the right in their absolute discretion to refuse the provision of any treatments to you for any reason. The hangover.clinic will refund any amounts paid in respect of a booking where you have been refused service on medical grounds, other than where you have misrepresented or acted fraudulently in respect of your medical history and/or suitability for our services.

Consumer rights not affected

All material on this website is subject to change without notice.   Nothing in these terms operates to limit or exclude liability that cannot by law be limited or excluded. If you are a consumer for the purposes of applicable State or Federal law in Australia, with the consequence that certain guarantees and certain rights and remedies are conferred on you which cannot be excluded, restricted or modified, then to the maximum extent permitted by law, our liability to you is limited at our option to: (a) in the case of goods: (i) replacement of the goods or the supply of equivalent goods; (ii) repair of the goods; (iii) payment of the cost of replacing the goods or of acquiring equivalent goods; or (iv) payment of the cost of having the goods repaired; and (b) in the case of services: (i) resupply of the services; or (ii) payment of the cost of resupplying the services.

Notices

All notices given by you to us must be given via email – [email protected] We may give notice to you at either the e-mail or postal address you provide to us when making a booking or otherwise contact us. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter.

Assignment

Bookings may not be transferred or assigned to a third party without our prior consent. Written notice is required from you in order to assign or transfer a booking made in your name to a third party.

Force Majeure

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations in respect of a booking or order that is caused by events outside our reasonable control (Force Majeure Event). Such events includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: strikes, lock-outs or other industrial action, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, magpies swooping, transport issues, impossibility of the use of public or private telecommunications networks, or the acts, decrees, legislation, regulations or restrictions of any government.

Waiver

A failure by us to exercise any of our rights does not constitute a waiver or any rights we may be entitled to. A waiver by us of any default shall not constitute a waiver of any subsequent default.  No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing

Entire Agreement

These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

Part 2 – Voucher Terms of Use

Vouchers are valid for a period of 12 months from date of issue. All amounts in respect of an individual voucher must be redeemed in one transaction. Unless otherwise agreed by the hangover.clinic, any unused amounts in respect of individual vouchers used in any one transaction will be forfeited. All vouchers are issued electronically. If a voucher is subsequently lost / deleted, we will re-issue any valid vouchers to the purchaser/intended recipient provided sufficient customer/order information is provided to us. All vouchers are issued in Australian dollars and are valid for the amount, or product/service as stated on the voucher. Vouchers may not be purchased or offered for unauthorised re-sale on third party websites without our express written consent. If a voucher is used in breach of this condition, it may be cancelled without refund. Vouchers are not redeemable for cash.

Part 3 – Website Terms of Use

This website is owned by Realness Holdings Pty Ltd (ABN 39 605 059 416) t/as the hangover.clinic (“the hangover.clinic“). Throughout these terms and this website, the terms “we”, “us”, “our” refer to the hangover.clinic and any of our affiliated companies (as relevant). If you use our website, you are agreeing to be bound by the terms listed below and any other laws or regulations which apply to this website.

General Disclaimer

This website has been compiled on the basis of general information current at the time of publication. Changes in circumstances after publication may affect the completeness or accuracy of this information. To the maximum extent permitted by law, we disclaim all liability for any errors or omissions contained in this information or any failure to update or correct this information.   We make no representations or warranties that use of the information on this website will not infringe such intellectual property rights. We make no representation that the products displayed on this website are currently available or that their specifications are current and complete. Display of any product does not constitute an offer or undertaking by us.
We make this website and its contents available on an as-is basis. We make no representations or warranties of any kind with respect to this website or its contents. To the maximum extent permitted by law, we disclaim any such representations or warranties as to the security, completeness, accuracy, merchantability or fitness for purpose of this website, including without limitation the information on this website, products referred to on this website and any email correspondence between you and us.

Intellectual Property Statement

Unless otherwise indicated, all copyright and other intellectual property rights in the website design, text, images, graphics, data, information, logos, and other materials on this website, including the selection and arrangement thereof, and all software relating to this website, belongs to or is licensed by the hangover.clinic. This copyright is protected by Australian and international copyright laws. All trade-marks, service marks, trade names, branding and get-up (trade dress) on this website belong to the hangover.clinic, its related entities or its licensors. The hangover.clinic, its related entities or its licensors do not give you any licence or right to use them.
Other than in the usual course of operating a web browser, no material from this website may be copied, reproduced, distributed, modified, uploaded, transmitted, reused, re-posted, published or framed within another website without our prior written permission.
Limitation of Liability

The use or reliance on the information on this website is at your own risk. the hangover.clinic, its related entities, its directors, employees, shareholders, agents and other representatives will not, under any circumstances, be liable for any injury, loss, damage, claims, expenses, or liabilities whatsoever arising out of or related to the use, or inability to use, the information on this website or provided through this website by email. This limitation of liability includes, but is not limited to, compensatory, punitive, direct, incidental, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and third party claims.
All material on this website is subject to change without notice.   Nothing in these terms operates to limit or exclude liability that cannot by law be limited or excluded. If you are a consumer for the purposes of applicable State or Federal law in Australia, with the consequence that certain guarantees and certain rights and remedies are conferred on you which cannot be excluded, restricted or modified, then to the maximum extent permitted by law, our liability to you is limited at our option to: (a) in the case of goods: (i) replacement of the goods or the supply of equivalent goods; (ii) repair of the goods; (iii) payment of the cost of replacing the goods or of acquiring equivalent goods; or (iv) payment of the cost of having the goods repaired; and (b) in the case of services: (i) resupply of the services; or (ii) payment of the cost of resupplying the services.

Links

We permit linking to this website, provided that the full html page is loaded. Any such links must not incorporate our trade marks or service marks, and must not be used to disparage or otherwise detrimentally affect the reputation of the hangover.clinic or its related corporations.

We disclaim liability for any loss or damage whatsoever arising from your use of links to third party websites.

Privacy Policy

When you use this website our hosting platforms or Internet Service Provider (ISP) may make a record of your visit and log your IP or server address, your domain name, the date, time and duration of your visit, the pages and documents you accessed, the previous site you had accessed (ie, the referring url) and the type of browser you are using. This information is collected for statistical purposes only, and we will not make any attempt to identify users according to their browsing activity. It is also possible that your ISP is logging your activity while you visit our site. This is beyond the control of the hangover.clinic.
While you are visiting our site we may use cookies to facilitate a more personalised web browsing experience. You may disable cookies in your web browser’s settings. Except where you volunteer personal or business information, we will not procure information about you via any alternative means while you visit our site. While we employ advanced data encryption technology when interfacing with its customers, suppliers and other partners, users should be aware that there is an inherent risk in transmitting any data electronically. This risk is inherent in all Internet dealings.
Any personal information sent to this website is subject to our privacy policy and privacy laws. Our privacy policy is available at www.hangover.clinic/privacy-policy.

Unsolicited Materials and Ideas
Any non-personal information you submit to us will become our property, and we may use it for any purpose and in any way, including but not limited to, reproduction, disclosure, transmission, publication, and broadcasting or otherwise, without any obligation to reference or compensate you.
We are free to use any unsolicited ideas, artwork, inventions, developments, suggestions or concepts contained in any communication sent to this website by you for any purposes (including but not limited to the developing, manufacturing, advertising and marketing of products), without any obligation to reference or compensate you. This will apply even if your material includes a statement contrary to these terms of use.

Indemnity

You agree to indemnify the hangover.clinic, its related entities, its directors, employees, shareholders, agents and other persons involved in the creation of this website for all damages, losses, penalties, fines, expenses and costs (including legal costs) which arise out of or relate to your use of this website, any information that you provide to the hangover.clinic via this website or any damage that you may cause to this website. This indemnification includes, without limitation, liability relating to copyright infringement, defamation, invasion of privacy, trade mark infringement and breaches of the Australian Consumer Law.